Shipping Policy

At Salt City Golf, we work hard to get your order packed and on its way as quickly as possible. This Shipping Policy explains how we process, ship, and track orders placed through our website.

ORDER PROCESSING

Most orders are processed and shipped within [1–2 business days], Monday through Friday, excluding U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer than usual. If an item is temporarily out of stock, your order may be held until the item becomes available.

SHIPPING RATES & DELIVERY TIMES

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

Available shipping options and estimated delivery times will be shown during checkout. Please note that carrier delivery estimates are not guaranteed and begin once your order has been shipped.

Salt City Golf is not responsible for delays caused by the shipping carrier, severe weather, natural disasters, incorrect or incomplete addresses, or other circumstances outside our control.

FREE SHIPPING

When offered, free shipping promotions apply only to qualifying orders and destinations specified in the promotion.

Unless otherwise stated, free shipping applies to standard ground shipping within the continental United States. Expedited shipping charges are not included in free-shipping promotions.

Salt City Golf reserves the right to modify, limit, or discontinue free-shipping promotions at any time.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24–48 hours to become active after your package leaves our facility.

If your tracking information has not updated for several business days, please contact us so we can help investigate the shipment.

SHIPPING ADDRESS

Please double-check your shipping address before completing your purchase. Salt City Golf is not responsible for packages delivered to an incorrect address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at sales@saltcitygolf.com. We will do our best to make corrections before your order ships, but we cannot guarantee that changes can be made after an order has entered the shipping process.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photos of the damaged package and merchandise.

For packages marked as delivered but not received, please first check with household members, neighbors, and the carrier for additional delivery information. If the package still cannot be located, contact us at sales@saltcitygolf.com and we will work with you to determine the next steps.

INTERNATIONAL SHIPPING

Salt City Golf currently ships to many countries all over the world. Please check availability of your location during checkout. If you do not see your country please feel free to reach out to sales@saltcitygolf.com

For international orders, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of Salt City Golf's control.

NON-SHIPPING DAYS

Salt City Golf does not normally ship orders on weekends or U.S. holidays.

Business days are Monday through Friday and do not include holidays observed by our shipping operations.

SIGNATURE DELIVERY

Signature confirmation is not required by default.

If signature delivery is available and you would like to request it, please contact us before your order ships. Additional fees may apply.

PACKAGE PROTECTION

If optional package protection is offered at checkout, the terms and claims process of the selected protection provider will apply to claims for loss, damage, or theft.